Business Continuity at Choicemortgages UK Ltd

Covid-19 and business continuity

The situation surrounding COVID-19 is fast-moving but Choicemortgages are doing everything we can to help our customers.

We prioritise the health and wellbeing of all our customers and employees. We have been closely monitoring the current coronavirus outbreak in the UK and adhering to all government recommendations and guidance. For this reason, we have made the difficult decision to close our office premises but will still operate a full business service Monday – Saturday from 9am to 5pm.

We have a robust resiliency program in place and all our team can work remotely. We will continue to provide a high quality and efficient service.

Applications currently being processed

All our client records are held electronically, meaning we can access the information required for our usual activity. We are expecting the current situation to impact service levels as we are reliant on third parties processing and providing updates. As time goes on it is likely that more of their staff will be self-isolating and depending on government guidance some businesses may temporarily close.

Should we require further documentation from you, you can send this electronically via email and if you don’t have access to a scanner, a smartphone can be a substitute. If you are unsure, we can advise you how to use your phone to scan documents, which in turn can be emailed to us in PDF format.

We will be monitoring your application and providing you with updates when available. These may be via phone, SMS or email. We would recommend that you check our email address is on your approved sender list. Please remain patient and rest assured we will be chasing the progress of your application according to the information made available from third parties applicable.

New enquiries

As mentioned, we are operating a normal service from 9am to 5pm Monday to Saturday. Whatever your mortgage requirement or insurance need, we will be able to assist you so please call 01780 480600. 

Our staff members are experienced in providing telephone consultations and where necessary we can accommodate; WhatsApp, Facetime and Skype requests.

Meetings at our office

We understand that for many of our clients, face-to-face meetings are important. We are not able to book a face to face appointments at present, instead of relying on our ability to provide telephone conferencing. As the situation evolves and the guidance allows, we will be happy to schedule a meeting with you.

We have not taken our decision lightly but know that the proactive step will help minimise the spread of COVID-19. 

We will be updating our Social Media platforms with all the latest news, so please ensure you follow us on Facebook.

We're here to help

Your local independent experts

  • Unbiased advice with access to the entire mortgage and insurance marketplace
  • We offer a free no obligation consultation over the phone or in person
  • We are open six days a week

Call us on 01780 480600

Open today until 6pm

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Choice Mortgages have provided me with a fantastic consultative service for over 10 years. I've had absolute peace of mind that everything related to my mortgage, home insurance, life insurance and critical illness insurance has been in hand. Nicki and the team have always given me informed guidance and I've had every confidence in their recommendations and products. A first-class service that I wouldn't hesitate to recommend.

A first-class service that I wouldn't hesitate to recommend.

Emma and her daughter